What we collect
When you order, we collect your email address, chosen products, order reference, delivery status and payment information needed to match your payment, such as a public crypto address, amount and transaction ID. If you contact us through Discord, we receive the account details and messages you share in your ticket.
If you sign in with Discord, we store your Discord user ID, username, display name and avatar reference to create your profile and connect new orders to your account. Website support conversations include your messages, conversation topic and timestamps. We also keep imported Discord vouches, saved ticket transcripts, purchase entries and reminders. Public vouches show the reviewer’s display name, rating, message, amount, date and any shared screenshot. Your private server history is matched by Discord user ID and is shown only to that signed-in customer or authorized shop owners. Screenshot and avatar links may load from their original image hosts. We do not request access to your Discord messages, server memberships or password.
Some listings require account or activation details to deliver a service. The product page explains the activation method. We also process limited technical and security records, including request information and a security identifier derived from your network address, to keep the shop working and prevent abuse.
How we use your information
We use these details to create and verify orders, deliver products and license keys, send invoices and payment updates, provide warranty support, handle refund requests and maintain security and transaction records. If you select the checkout reminder option, we may send one unpaid-order reminder after 20 minutes. We do not sell your information or share it for third-party marketing.
The services that help run the shop
Cloudflare and the Sites hosting platform store and serve the website and its records. Resend sends transactional emails. Tatum and blockchain RPC providers help create payment addresses, read public blockchain information and verify payments. ChatGPT/OpenAI provides hosted access where it is required. Discord provides optional customer sign-in and handles support tickets opened in its server; website support messages are stored in the shop’s database, and PayPal processes payments arranged through a ticket.
We share the information needed for those functions. These services may process data in different countries and have their own privacy policies. Blockchain addresses and transactions are public records; Dmarket cannot remove them from a blockchain.
What stays in your browser
The shop uses browser storage to remember your bag and private invoice link, and sign-in services use essential cookies. Our website account session cookie keeps you signed in for up to seven days. We also use a first-party random visitor identifier to count page visits and understand shop activity; these analytics record page paths and timestamps without query strings, and do not store your IP address in the analytics tables. Clearing your browser storage removes those saved details from that device. A private invoice link can unlock your order and delivered keys, so keep it private.
Security and retention
Owner access is restricted, private order links are checked before showing an invoice, and stored license keys and the saved Discord application secret are encrypted. Website support conversations are available only to the signed-in customer and authorized shop owners. Signing out invalidates your website account session. No online service can promise absolute security. We retain information for order delivery, the applicable warranty, resolving disputes, preventing fraud and necessary recordkeeping.
Your choices and requests
Open a Discord ticket to ask about your information or request access, correction or deletion. We may need to verify that an order belongs to you. Some records may need to be retained for unresolved orders, disputes or applicable legal obligations. Clearing an invoice link from your browser does not delete the shop’s order record.
Questions or policy updates
Contact Dmarket through our Discord support server with privacy questions. Changes will be posted on this page with an updated date. Changes do not remove rights you may have under applicable law.
Let’s keep things clear.
If you’re unsure about a product, payment or policy, ask before you order.
Open a Discord ticket