Refund Policy

When a refund can be issued

Refunds are only issued for a problem on Dmarket’s side, subject to the rules below. We review requests individually using your order details, payment status, delivery record and the product’s stated warranty. Contact us through a Discord support ticket so we can investigate the issue.

Our 48-hour non-delivery guarantee

If your order is not completed within 48 hours after payment confirmation, a full refund will be provided. This guarantee also applies to cryptocurrency payments.

Share your order reference and payment confirmation in a Discord ticket so we can verify non-delivery and arrange the refund. Any transfer instructions will be confirmed privately in that ticket.

Features affected by billing country

Refunds are not issued solely because a feature is unavailable in the product’s disclosed billing country or region. Regional feature availability is controlled by the service provider. Check the listing and ask us about any feature you need before paying. This does not excuse an incorrect or misleading description by Dmarket.

Cryptocurrency and digital-wallet payments

Cryptocurrency purchases are non-refundable except where the order remains incomplete after the 48-hour period described above. A crypto payment cannot be reversed automatically; an eligible refund must be arranged with the shop. For PayPal orders, contact us in your Discord ticket to review eligibility and the return method.

Payment disputes and abuse

Refunds are not issued for fraudulent or abusive use of payment protection, such as using a dispute to seek a duplicate refund while a resolution is already being arranged in Discord. Being in contact with support alone does not remove your right to raise a genuine payment dispute. This policy does not restrict valid buyer-protection rights or other rights required by law.

How to request a refund

1. Open a ticket in the Dmarket Discord server.
2. Include your order reference, payment method, payment date and the issue or delivery delay.
3. Our team will review the request, explain the outcome and, where eligible, confirm the refund arrangements with you.

Refunds are reviewed and arranged by support; submitting a ticket does not itself trigger an automatic refund. Problems covered by a product warranty may be resolved through repair or replacement under that warranty.